Question 1

Do you accept returns/exchanges?

Accepted Answer

Sure do! For all details on returns and exchanges check out the information here

Question 2

I want to cancel or edit my order.

Accepted Answer

We try to have orders despatched as quickly as possible so we can’t guarantee we can make a change to your order, please email us help@golfgods.com.au asap and we will try our best to fulfill your request.

Question 3

How do I track my order?

Accepted Answer

An email with tracking information would have been sent to you when your order was despatched, if you can’t locate it, or need further assistance just email help@golfgods.com.au and we can assist!

Question 4

What’s my expected delivery time?

Accepted Answer

Shipping times and options vary from country to country based on weight, size of products etc. The quickest way to find out is to add the items you would like to order to the checkout, enter your address and let our checkout calculate the options you have available.

Question 5

My order is past it’s expected delivery date, what now?

Accepted Answer

On occasion due to unforeseen circumstances packages may not be delivered within their expected delivery date, but should be delivered within a few days so there’s no need to worry, just keep an eye on the tracking details, or you can also contact the local carrier for an ETA. If you have any further concerns feels free to contact us so we can assist you!

Question 6

Order shows being delivered but I can’t locate it, what now.

Accepted Answer

Packages will usually be delivered within a few hours of the tracking showing it has been delivered, otherwise you may need to contact the local carrier to confirm the delivery location. If you’re still having trouble locating the package contact us so we can help you!

Fairway Koozie

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